How to get logs

We are sorry to hear that you're experiencing in-game issues. We would like to help you. To do so, we need to collect some information about your system and logs from your game. Below is short tutorial how to collect these data.

1. Machine specification

To get system information you can check by entering Steam and in the left up corner you have tab "Help" in which you need to choose "System information, as on gif below:

2. Game logs

	Windows	MacOS
Path	`%appdata%\..\LocalLow\Empyrean\House Flipper Game\`	`~/Library/Logs/Unity/`
Filename	Player.log Player-prev.log	`Player.log`

Old: before update 19.11.2020

	Windows	MacOS
Path	`%appdata%\..\LocalLow\Empyrean\House Flipper Game\`	`~/Library/Logs/Unity/`
Filename	output_log.txt	`Player.log`

Windows

To get the log file on Windows open the File Explorer and paste the file path into the location bar. Confirm it using the enter button.

You will find the output_log.txt there.

If you don't have these two files (Player.log & Player-prev.log) please ensure that your game is up to date.

Old: before update 19.11.2020

macOS

Warning: All games based on Unity game engine share the same log file. If you open another Unity game House Flipper's logs will be overwritten!

To get the log file on Mac OS open Finder and from "Go" menu select "Go to Folder".

Paste the path in the following window and click "Go".

You'll find the Player.log there.