We are sorry to hear that you're experiencing issues with the game. We would like to help you. To do so, we need some info about your system and logs from your game. Below is short tutorial how to collect these data.
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| Windows | MacOS | |
|---|---|---|
| Path | %appdata%\..\LocalLow\Empyrean\House Flipper Game\ |
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| Filename | Player.log Player-prev.log | Player.log |
| Rozwiń | |||||||||
|---|---|---|---|---|---|---|---|---|---|
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Windows
To get the log file on Windows open the File Explorer and paste the file path into the location bar. Confirm it using the enter button.
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You will find the output_log.txt there.
If you don't have these two files (Player.log & Player-prev.log) please ensure that your game is up to date.
| Rozwiń | ||
|---|---|---|
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macOS
| Wyróżnij |
|---|
Warning: All games based on Unity game engine share the same log file. If you open another Unity game House Flipper's logs will be overwritten! |
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To get the log file on Mac OS open Finder and from "Go" menu select "Go to Folder".
Paste the path in the following window and click "Go".
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3. Please mail us
If you had collected info mentioned previously, please send us your specification and output_log.txt and Player.log and Player-prev.log (or Player.log) with short description of your issue to support@empyrean.games
Thank you!
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